Return Policy

Returns & Right of Withdrawal

Right of withdrawal and 30-day money-back guarantee

At Remodius you have a standard 30-day money-back guarantee. This means you can return your order up to 30 days after receipt without giving a reason.

In addition, you have the legal right of withdrawal:

  • You have the right to cancel your order up to 14 days from the day of receipt without giving a reason.

  • After cancellation you have another 14 days to return your product.
    You will then be credited the full order amount including shipping costs.

So we apply a more generous period of 30 days, but the conditions below still apply.

Refund

When you make use of your right of withdrawal or our 30-day money-back guarantee, you will receive:

  • The full order amount including shipping costs back

  • The refund takes place within 14 days of registering your return, provided the product has been received in good order

Conditions for returning

If you make use of your right of withdrawal, the product must be returned to us:

  • With all supplied accessories

  • And, if reasonably possible, in the original condition and packaging

Should the product be damaged or the packaging damaged more than necessary to assess the product, we may charge you for this reduction in value of the product. So handle the product with care and make sure it is well packaged when returning it.

Return costs

At Remodius, returning is free via our return portal. So you do not have to pay any return costs.

How can you register a return?

You can easily register your return via our online return portal:

👉 https://remodius.returnless.com/nl

After registering, you will automatically receive the correct instructions.

Not working or have a question? Then contact us via:
📧 support@remodius.com (always state your order number)

Return address

You can send your return to:

Remodius
Bosbeemd 3
5741 TR Beek en Donk
Netherlands

Model withdrawal form

You can also use the official model withdrawal form.
You can download and fill in this form here.

Warranty

We offer a 2-year warranty on all products.
If you experience a problem within this period, we will arrange repair or replacement depending on the situation.

Damaged or incorrect delivery

Has your order arrived damaged or been delivered incorrectly? Then report this as soon as possible via:

We always resolve this for you neatly and as quickly as possible.

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