Frequently Asked Questions
Below you'll find answers to the most common questions about shipping, returns, warranty and our products. Can't find your question? Feel free to contact us.
Shipping & delivery
When will my order arrive?
We ship from our warehouse in the Netherlands and usually send your order within 1 business day. In the Netherlands and Belgium you'll usually receive your parcel within 1–2 business days, in the rest of the EU within 3–7 business days.
Do you ship abroad?
Yes, we ship throughout the EU. Shipping costs vary by country and are shown at checkout.
My tracking isn't updating. What now?
Sometimes the carrier's status lags a little behind the actual delivery. Still no update after 3 business days? Contact us and we'll sort it out with the carrier.
I received the wrong product.
So sorry about that. Send us your order number and a photo of what you received. We'll ship the correct product right away and arrange the return of the wrong item.
When will a sold-out product be back in stock?
Our stock changes regularly. Contact us and we'll check current stock and give you an indication of when the product will be available again.
Returns & refunds
How do I return a product?
You can easily arrange your return via our returns portal at remodius.returnless.com. You have 30 days from receipt to return your order.
How long does my refund take?
Once we've received your return, we process the refund within 3–5 business days.
Can I get a replacement product instead of a refund?
Yes, in most cases we can send a replacement product. Contact us and we'll take care of it.
I accidentally received a duplicate or extra product.
Contact us with your order number and we'll sort it out together.
Warranty & defects
What is your warranty policy?
All Remodius products come with a 2-year warranty. Contact us with your order number and a brief description (or photo/video) of the defect.
I have a defective product. Do I need to send it back?
For small accessories (like a cable or plug part) you don't need to send anything back — we'll send a replacement right away. For high-end products, like a portable monitor, we may ask you to return the defective unit.
Is the replacement product under warranty?
Yes, the replacement product is also covered by the same warranty.
Orders & invoices
Can I get an invoice for my order?
Yes, contact us with your order number and we'll send you the invoice.
Can I cancel my order?
If your order hasn't shipped yet, we can cancel it. Contact us as soon as possible with your order number.
About our products
Do you offer bundles?
Yes! We offer great-value bundles, like the Remote Worker Set-Up and our Travel Essentials bundles. A bundle is always better value than the separate products.
Where are your products made?
Our products are made in China to our own quality standards. We work directly with our production partners. These are high-quality products — not dropship items.