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Frequently asked questions
When will I receive my order?
Order before 23:00 on a business day and your package arrives the next day (Netherlands). Belgium: 1–2 business days. Other countries: 3–5 business days. Shipping is always free.
Is shipping really free?
Yes — free shipping on every order, with no minimum spend. We ship from our own warehouse in the Netherlands 🇳🇱.
How do returns work?
Not entirely satisfied? You have 30 days to decide, and returns are free within NL & BE. Send the product back in its original condition and you'll get your money back.
How much warranty do I get?
All our products come with a 2-year warranty against manufacturing defects. Something wrong? Our customer service will sort it out for you personally.
Can I earn or pay with Flying Blue Miles?
Yes. Choose Flying Blue+ as your payment method at checkout: pay (partly) with your Miles, or simply check out and earn Miles — 62 Miles per €10.
How do I contact customer service?
We're happy to help you personally. Email support@brands-den.com — we're quick to respond and always friendly.